Reference

Legal access for your burger303 account

burger303 Legal sets out how we handle account access, identity checks, wallet records and policy requests for Indonesia.

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burger303 Legal access for your burger303 account
CONTACT ROUTES

Three ways to ask about Legal

A clear contact path matters when your question concerns account access, personal data or a wallet record.

Account access Send an account-access question through our support channel after phone verification. Include the email or phone detail attached to your account, the device you used, and the exact message shown when access stops. We use those details to identify the relevant Legal rule.
Data requests Ask us to locate, correct or explain account data through the account help route. State whether your request concerns profile details, phone verification or wallet records. We may confirm ownership before responding, which helps prevent another person from receiving information linked to your account.
Payment records For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, send the receipt reference and account identifier together. We can then check the recorded status and explain whether a Legal or account-control step is affecting the request.
DATA CONTROL

Six safeguards behind our Legal policy

Legal is also about what happens to your account details after you request access or make a policy enquiry.

Account data

We use the details attached to your account to provide access, confirm requests and respond to Legal questions. Phone verification is an account step before access, and a correction request should identify the field that needs attention rather than sharing unrelated personal details.

Cookie choices

Cookies can help keep a sign-in path and page settings working in your browser. You can manage browser cookie controls, but changing them may affect access checks or the way Legal pages load. We do not ask you to send cookie files in a support message.

Account security

Keep your sign-in details private and contact us if a phone number, device or access message looks unfamiliar. We may pause a request while checking account ownership. This step protects the account record before we discuss DANA, QRIS or other wallet activity.

Record retention

We retain account, request and payment-status records for the period needed to operate the service, address disputes and meet applicable legal duties. A request to change or remove data may be limited where keeping a record remains necessary for one of those purposes.

Policy changes

When a Legal rule changes, we update this page and describe the affected account or access process in plain English. Check the page before opening an account or sending a data request, especially when your eligibility depends on local law.

Who handles requests

Our support route receives account, data and policy questions and sends them to the relevant handling team. Include your request type, account identifier and a concise explanation. We will tell you if ownership confirmation or a payment reference is needed.

Answers before you open an account

These Legal answers focus on the questions we expect you to ask before creating or using a burger303 account in Indonesia. They cover access, records, cookies, wallet references and contact steps without replacing the full policy wording. If your situation depends on a local rule, ask us through support and include the account detail needed to identify your request.

Our Legal page covers account access, phone verification, personal data handling, cookies, payment-status records, policy changes and contact rights. It also explains that access or eligibility depends on local law. Read the current wording before opening an account, and ask support when your situation needs a specific assessment.

You may create an account where local law permits. We require accurate account details and phone verification before account access, and we may restrict access when an applicable rule requires it. Do not use another person’s details or attempt to bypass an account check.

Send a data request through our support route and identify the account field you want corrected or clarified. Include the account identifier used for access, but do not send unrelated documents. We may confirm ownership first, then explain the available change or any legal reason it cannot be made.

Yes. We use payment references to match account activity and respond to status questions involving DANA, QRIS, OVO, GoPay, bank transfer or virtual account. Send the receipt reference with your account identifier. We may request confirmation before discussing a record connected with your account.

You can change cookie settings in your browser, and the Legal page should remain available. Some account or sign-in functions may behave differently after cookies are restricted. We do not require you to send cookie files, browser passwords or private sign-in details to support.

We keep account, policy-request and payment-status records for as long as needed to operate the service, handle disputes and meet applicable legal duties. A removal request may therefore have limits. Support can explain which record your request concerns and whether retention still applies.

Use our account support route and label the message as a Legal question. Include your account identifier, the decision or access message, and the date it appeared. If a wallet is involved, add the DANA, OVO, GoPay or QRIS reference so we can route the request correctly.

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